Mon - Fri 8:00 - 6:30
Customer Support Representative
Customer Support Representative
posted by WAYNE FRASER
Job Description
Answer incoming calls from customers and agents regarding the Halo Phone Service, providing clear, friendly, and accurate assistance.
Key Responsibilities
Support agents with questions about White Pages, including lookups, navigation, and understanding available information. Guide new users through the Getting Started process, helping them set up accounts, understand features, and begin using Halo services confidently. Troubleshoot basic service issues, answer how‑to questions, and explain product functionality in an easy-to-understand way. Document call details accurately and escalate complex issues to the appropriate team when needed. Maintain a professional, customer-focused approach while meeting call quality and service standards. Stay up to date on Halo products, updates, and procedures to ensure consistent and accurate support.
Benefits
Paid Training
Fully paid onboarding and product training
Ongoing paid learning for new tools or services
Performance Bonuses or Incentives
Call quality or attendance bonuses
Monthly or quarterly recognition rewards
Jobs Overview
Date Posted
2025-08-07 07:37:53
Location
Greer SC
Salary Range
$20000 / year
Position
Customer Support Representative
Office time