By XAVIER WARTELLE The Metric Healthcare Could Never Move One statistic should capture the attention of every hospital executive. A peer-reviewed analysis published in Medical Care examined HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) performance across nearly 4,000 U.S. hospitals over an eleven-year period. Nearly every measured category improved meaningfully except one. Overall hospital ratings improved. Nurse communication improved. Discharge information improved. Physician communication barely moved. After more than a decade of public reporting...
HCAHPS 2.0 Is Not a Survey Update. It’s a Strategic Shift for Healthcare
HALO Newsroom
Oct 27, 2026 • 1 week ago
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Wayne G Fraser
HALO Contributor
Insurance Broker
Insurance Industry
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Georgia, North Carolina, South Carolina
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17934945