Position Overview

Answer incoming calls from customers and agents regarding the Halo Phone Service, providing clear, friendly, and accurate assistance.

Support agents with questions about White Pages, including lookups, navigation, and understanding available information.
Guide new users through the Getting Started process, helping them set up accounts, understand features, and begin using Halo services confidently.
Troubleshoot basic service issues, answer how‑to questions, and explain product functionality in an easy-to-understand way.
Document call details accurately and escalate complex issues to the appropriate team when needed.
Maintain a professional, customer-focused approach while meeting call quality and service standards.
Stay up to date on Halo products, updates, and procedures to ensure consistent and accurate support.

Position Requirements

• Entry Level

Education, Skills & Certifications

• Strong verbal communication skills with the ability to explain information clearly and professionally over the phone. Customer-focused mindset with patience, empathy, and a positive attitude

Compensation & Benefits

• Paid Training
• Fully paid onboarding and product training
• Ongoing paid learning for new tools or services
• Performance Bonuses or Incentives
• Call quality or attendance bonuses
• Monthly or quarterly recognition rewards